When you’re working in an organization where there are more than 5 recruiters who need research done, it’s time to expand your research team! Any good researcher will tell you that they can effectively support 2 – 6 recruiters on their own. Any more than that and you’re getting stretched pretty thin. I couldn’t agree more!
Here are some thoughts that I have come up with as a compilation of consultation with seasoned researchers who have developed successful research teams within their companies.
I will use my own company, SearchPath International, as the example.
SearchPath’s structure looks kind of like this:
You can replace the ‘Franchise Office’ with your individual recruiters, or with your desk specialty teams. Our franchise offices are supported by our Corporate team. I am on the Corporate team, therefore I support the offices in their research needs. This is typically what support from Central Research looks like:

As one might imagine, this would be a tough thing for one researcher to manage. Not only do you have multiple offices, but multiple industries which only complicates the situation. Putting together a strong research team in this case is essential to thoroughly support all the industries and the offices.
There are several ways to combat this scenario. The first way would be to bring on more researchers and train them as general researchers. This is what it might look like:
This could get confusing if the researchers do not specialize in a specific industry, or if there is not one point of contact for the Central Research team. The researchers are simply given searches based upon their current workload or perhaps good relationships built with specific recruiters.
A second way of organizing the research team would be to assign a researcher to an arbitrary grouping of recruiters. Let’s say one researcher for every three recruiters, for example’s sake. Some issues arise in this situation:
- How do you group your research/recruiter teams? By related industry? By number of clients held by the recruiter?
- Do you train the researcher as a generalist, or have them specialize in one or two specific industries?
- If your assigned researcher is not available, what happens then? Do you turn to the researcher for another group? What if that person is already swamped?
A better organization of the research team could be represented by allowing each researcher to specialize in an industry or a job function. For example: a technology researcher would be able to support the IT hardware recruiter as well as the medical devices recruiter. A healthcare researcher would also be able to support the medical devices recruiter, and would also be able to help out a physician or nurse recruiter. Here is how this organization might look:
While this is a more specialized method of organization, it still can get confusing. In my personal belief, the best method of organizing a research team is to have one point of contact for all search requests. Think of this person as your proxy server. This individual, probably the team manager, receives all the search requests and distributes them. Distribution of the search requests can depend on a couple of variables:
- Area(s) of specialization of the researcher
- Existing workload and availability of the researcher
The nice thing about this model is that several of the specializations for the researchers overlap. This way, if one researcher is unavailable to take on a new search project, it can simply be distributed to another researcher who specializes in a related industry. Having researchers who specialize, in my opinion, is as important as having a recruiter who specializes. You become familiar with the players in your niche when you specialize and can therefore pinpoint companies, resources, and networks much faster when presented with a new assignment. When you are a generalist, while you can support everyone, you generally become a ‘jack of all trades and a master of none’.
I believe that most good research teams are laid out in a similar fashion as this last model. Design your team to have one, or a small handful, of contact points for the recruiters to send their requests to, who then distribute these requests amongst their team in order to complete search assignments in a more timely fashion. This will lead to more productivity, happier recruiters and clients, and more money in your pockets!